I sold an item on Vestiaire. The buyer claimed that they did not receive the item although it had been allegedly received. I sent proof of postage and therefore, they investigated. Today I realised that the “sale was cancelled” with no email and no explanation whatsoever. I emailed the customer service and 6 hours later no replies (although they said they were looking into my -second- enquiry and they would get back to me in “minutes”. So no explanation, no refund nothing… Know that those people charge huge amount of fees to the seller and to the buyer too. The price that the buyer sees is NOT what you see as a seller. So you regularly get messages from buyers who want to buy let’s say your item and send an offer at £100 when your full price is at £90. THE CUSTOMER IS SHOCKINGLY UNHELPFUL. And I had countless issues with them.