It is actually awful, if you are selling something and it is in exactly the same condition you advertised it, the buyer can then damage is (like when it is new with tags rip the tags off) and return on that basis, they only look at the pictures and on Facebook there are groups that talk about how you just need a water spray and then pretend your item is stained, or you damage it so you can return. Now happened to me twice and apparently they can't do anything about it. I can't even switch direct shipping off! I will stop selling as I can't afford to have my items damaged by scummy people because they are too fat, and Vestiaire not doing anything about it.