I m having a lot of problems with vestiare by almost 1 month.
The rule is once the buyer or vestisre receive your item,they have exactly 72 hours to pay you.
But its doesn t work anymore like that.
Its written but they don t do it so I started to complaining,their customer service I m pretty sure its an ai,as the reply back its always or most of the time the proformal answer.
So it looks like they took the payment and waiting that the weekend is coming so for example its written payment due estimated date today,or tomorrow its never done,so they don t pay you,you start to write asking g explanation,proformas answer or not answer at all,they wait for Friday and the estimated payment day becomes the Monday after.
Its a sort of legal thing?so all the payment running to vestiare can be a fortune of bank Interest if holding by them even for 2 or 3 days extra.
Legally they have to pay you as they write on the website but its no more true
I m waiting for these last payment and I leave the website.
I agree with who says that once the buyer receive your item,they use it for their weekend after they refuse the item and they don t pay so they really can dream with me to have 1 thing again.
Any answer its proformal ,looks from an artificial intelligence
Or they ask you to remove an item as I cannot send it from abroad and once come back following their instruction to reelist it,they don t accept the item asking for autentification, when they got it for 2 months shahah ridiculous really,its s joke.
Now,as I know that they are reading all these reviews,I really hope they start to follow the 72 hours payment, without extension to the weekend and doing payment any day .
I send on Monday I m expect the payment for Thursday Fridays as has been delivered on Wednesday or twesday.
If a person contact the customer service is because there is a problem not because today I have no hobbies.ok?
Paola
2 months ago
Vestiaire Collective has a
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