VC customer service is a JOKE. I ordered 2 pairs of shoes. They arrived at a pick up locker 300 meters from my home. I see in VC app that they’re there, but I don’t receive any code for the locker. VC notices that there’s no my information in the parcel, no phone number, address, email, name - NO INFORMATION So they can’t send me the code from the postal service without information and VC for some reason can’t add it. The shoes are already going back. THE NEXT WEEK the second pair of shoes arrived WITH THE SAME ISSUE I’m emailing VC for almost 2 months now, they just changed my email on the platform???? THAT’S IT!! No one is answering my questions on the app or email. Just today couple of hours ago I messaged them on the app about my order since the app shows me that it HAS BEEN DELIVERED??? Couple of hours and no answer they’re just ignoring me?? They have around 300 euros of my money there and they’re not refunding them even though I have over 20 emails in the span of 2 months about this order that I haven’t received.. I’m actually thinking if I should get some legal advice? Is this even legal? 2 months keeping my money and ignoring?