An item was picked up from the parcel shop, the buyer confirmed she loves it, 2 days later apparently my item is still awaiting pickup, I try to email them, I don’t get a confirmation email, I try again, again no confirmation email so I do chat, grudgingly, expecting the worst and guess what, I was not disappointed. The item was finally marked as delivered manually, I had this with DPD before but I brought up the issue of direct shipping and possible fraud, apparently they always have your back and not to worry. I mention a technical issue and I tried to mail them, Kimmy aka customer service tells me I should change my email, I tell Kimmy I get the notification that the item is awaiting pickup by the buyer without a problem I just can’t get an email to them and never get a confirmation, Kimmy then goes into the “clearing cookies” spiel, as somebody who works in IT, total nonsense, because cookies have really nothing to do with them not confirming and it’s a problem on their side, that the form they use has a glitch as it seems a problem that happens periodically. I asked to let the tech department know and explain the glitch and that on every forum people complain about it, I check and send several screenshots of people encountering the same technical glitch. The most likely reason would be that it overloads and can’t handle the number of requests. Kimmy wants a screenshot of the technical glitch, I tell Kimmy that since the glitch is on their side, my problem is that I don’t get a confirmation email (Kimmy agrees I should) so how can I take a screenshot of something that shoul happen but doesn’t happen? Then hours pass, Kimmy seems to have disappeared, so much for not leaving people alone… You have to laugh. Honestly you could not make it up, I’m thinking call centre somewhere in Asia, a few pre programmed replies, but the people seem to have no idea, very little training and don’t even seem to know how to get in touch with the relevant department.