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Sam
I had nothing but unpleasant experience with this platform. Customer service is non-existence, almost always took a day to respond without fixing the issue. Most recent experience being I had opted in the campaign with 4 listings only to shockingly find out they dropped price on two of my most expensive yet popular listings without my consent but not the 4 listings I had opted in. Customer service kept saying there’s no way to change price on their end and asked me to patiently wait until the campaign is over by end of October. This is hilarious and I even doubt if they intentionally dropped price on these two most expensive yet popular listings. Asked for an email address, nothing, asked to hav the ticket transfer to higher management, nothing, just the same incompetent agent replying back to you like a robot every 24 hours without actually actually understanding the issue at hand. Frustrated and disappointed!
1 month ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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Alice, Customer Support

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