Vestiaire must be the worst platform ever, their authentication service is hit and miss, twice they have claimed pulls in items, I wanted the items back, there were no pulls, one of their drones possibly must meet her quota of rejections, it is even worse with direct shipping as the people seem to use it as a borrow service, then once they have worn the item out claim not as described and return it, they have 72 hours to to claim not as described, then another week to return, brilliant way to "borrow" items. The height of it all is a very distinctive dress I sold and that was returned - it was a one off couture model, I bought it at a fashion show from the runway, a friend alerted me that an "influencer" has the same dress, and guess what, it is the person who bought (or should I say borrowed) the dress, it is all over her feed and she wears it to a party where she dances (explains why my clean dress came back stinking of sweat and perfume) I contacted Vestiaire immediately with the evidence, there is nothing they can do, they don't even stop her from doing it to others. When finally a sale goes through, the money is now forever pending with my bank, I contacted my bank, seems there went something wrong and Vestiaire have advised but not released the transfer, I have tried to write to them, chat, everything, they don't respond, I am waiting for over a month now. Several times I had to contact them as the wrong commission is applied, they first try to fob you off, claiming that your item is not part of it, when you show them where it claims that the brand is indeed the one where they claim you pay 0 commission (they still charge you 3%) they come back with other absurd excuses, then finally it is a bug in the system, the bug in the system exists now for over a year. There is absolutely no customer service, they just try and scam buyers and sellers alike. They are trying to force sellers to sell expensive items for next to nothing, then bombard you with "Lower your price, lower your price" just so they can make money, before I make money with Vestiaire for items I paid a lot for and sell it for Pennies, I rather burn them in the future. This shady company should be taken off the market. I am not sure how they are allowed to operate anyway, they lie, they withhold money, they break every rule, they pretend that it is all about the environment, no, it is about their pockets...