I recently had a terrible experience with Vestiaire Collective. I bought a Cartier watch described in the website as very good condition (works perfectly) and paid 1650€ for the watch. Upon receiving the watch, I noticed that it does not work properly (operating slowly and time shown in the watch falls behind the real time). I wanted return the watch and get refunded, so I initiated the return/refund process. Based on the return/refund policy of Vestiaire Collective, the firm is mandated to further investigate items by their experts based on consumers` claims. They received the watch and sent it to me back without any further investigation on the watch. When I resent the watch twice and claimed that this is a violation to their own policies, they investigated the watch and came to the conclusion that the watch is functioning perfectly, and they sent me the watch back. I requested to receive a report demonstrating the analysis/investigation they concluded. They refused to provide me with such a report. They refused to refund me. I went to the Cartier shop to get the watch examined and identify if the watch has a defect. Upon their examination, Cartier confirmed that the watch has a defect in terms of its crown and pointer and these need to be repaired/changed so that the watch can function properly. Cartier charged me for this examination (which was necessary to identify the defect in the watch) for 470€. I provided the report on the watch I obtained from Cartier representing that the watch has a defect to Vestiarie Collective and requested to be reimbursed as I needed to pay additional 470€ on the top of 1650€ to get the watch repaired. Vestiaire Collective stated that the watch was examined by their experts and they concluded that the watch was functioning perfectly, and refused to reimburse my expenses. TO SUMMERIZE, VESTIAIRE COLLECTIVE SELLS HIGH PRICES ITEMS WITH DEFECTS WHICH CAUSES ITEMS NOT TO BE USED PROPERLY. IN ADDITION, THEY LIE TO CONSUMERS ABOUT THE REAL CONDITION OF ITEMS THEY SELL. THEY DO NOT EXAMINE ITEMS SENT BACK TO THEM PROPERLY, THEY DO NOT PROVIDE WITH ANY REPORT/ANALYSIS OF THEIR EXAMINATION ON ITEMS, WHICH IS NOT TRANSPARENT AT ALL. THEIR EXPERTS ARE VERY INCOMPETENT. I WILL NEVER EVER PURCHASE AT VESTIAIRE COLLECTIVE AGAIN.