I RECEIVED AN EMPTY PARCEL AND VESTIAIRE COLLECTIVE WAS UNWILLING TO TAKE RESPONSIBILITY AND REFUSE TO ISSUE ME A REFUND!! I ordered a bag on Sept 28 and according to the VC app the item was shipped by the seller on October 1st. when I tried to track the parcel days later using the DHL tracking provided by VC the tracking number kept saying invalid. When I finally received the package on October 8 it was completely empty!!!! No bag inside, just a bunch of paper and tissue!! After back and forth emails with VC for about a month, they finally concluded that DHL was not responsible for the empty parcel since I signed for it and DID NOT OPEN THE PACKAGE IN FRONT OF THE DELIVERY PERSONNEL!!! WTF?!?! First of all, DHL left the package with the security guard so I didn’t sign for it, secondly, WHO THE HELL OPENS THEIR PACKAGES IN FRONT OF THE DELIVERY GUYS? So ridiculous!!! VC is basically accusing me of lying about the empty parcel and that it’s my fault. After a month of back and forth emails and waiting for an answer they are not giving me a refund, they are not taking any responsibility. Absolute SCAM! So I’m out of about 400€ and with no bag. ABSURD! They didn’t even offer a store credit or ANYTHING at all! WORST EXPERIENCE and CUSTOMER SERVICE. DO NOT BUY FROM THEM!!!!