Unfortunately had an extremely bad customer experience, therefore NOT RECOMMENDED!!!! What happened: My parcel came from Asia, which is why I had to pay around €275 in import taxes. So far so good. The parcel could not be delivered, which I did not know because the FEDEX status was not updated correctly. My parcel then arrived at the Vestaire ‘hub’ in France without prior notice and without my knowledge. So a) it will be sent there as the next step b) it has arrived there - I didn't find out. The FEDEX status was still: ‘Delayed, will be delivered soon’, although it had long since arrived at the hub. Let's move on: As the parcel had been there for 3-4 weeks, it was now offered for resale without my knowledge and without my consent. My paid handbag and therefore my property was offered for sale without my authorisation. As I had received purchase enquiries in the app, I quickly deleted the advert. Again, no information from customer service. Unbelievable. Naturally, I was worried about where my parcel was and why my handbag was suddenly for sale. So I proactively contacted Vestaire customer service and only then did I find out for the first time that my parcel had been in their hub in France for a few weeks. I would have liked to have received this information proactively rather than having to ask for it. Next: They offer to send the parcel to me immediately. Of course I accept. Upon delivery, FEDEX surprisingly demands import taxes again (around €205). I refuse, as I had already paid them when I bought the parcel a month earlier (when Vestaire calculated an interesting €275). So I contacted customer service, who assured me that it was an oversight and that I would of course be refunded the taxes. I just had to submit the receipt after payment. And I have to pay, there's no other way to get my parcel. I then submit the receipt for the recalculated import taxes, but of course I never see any of my money. Reason: My Satus would have changed from buyer to seller in the meantime, as the bag was finally offered for sale (without my authorisation). The fact that this happened without my knowledge and consent is consistently not addressed. Only consolations along the lines of ‘we can understand that this must feel frustrating for you’. INCREDIBLE. End of the story: I am stuck with the costs because Vestaire 1) does not honour the employee's promise of a refund, which I have in black and white 2) finds it acceptable to offer my property, i.e. the handbag, for sale without authorisation (and this changes ‘my status’ to seller) 3) does not consider transparent communication about the status of my shipment etc. necessary 4) cannot explain to me why one-off import duties should be paid twice by me Never had such a bad experience. The problem always lies with the customer, the company makes excuses wherever possible or writes about my supposed feelings instead of addressing the facts. FINGER AWAY !!!!!