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Iggy
I sold a dress from the brand Marchesa, Marchesa does give the sizes in US so I gave the correct sizing and the measurements, the buyer needed it for an event and tried to get me to send the item with a different label, which I refused but I sent it straight away and tracking showed that it arrived on the day she needed it. Vestiaire confirmed that the sizing is correct, however they let this "person" return the dress to me, the dress that was returned was worn quite heavily with stains all over. How come they allow a person to return a dress, despite the sizing being correct? They told me the sizing was indeed correct on the 19th, on the 21st they cancel the sale and it impacts my account? For them the issue is closed and I can't get back to them. I can't believe this, a dress worth a lot of money has been totally ruined (we are talking red wine stains, torn crystal embellishments. Their "expert team" did not know about the sizing, despite me providing links to the webpage with their sizing, then finally figured out that it corresponds to the listing, confirms it, then lets the scammer return with the promise to list it on their account, then they know nothing about their promise?
3 weeks ago
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Vestiaire Collective has a 1.5 average rating from 1,304 reviews

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