I bought and sold many items on Vestaire so far and had a couple of negative experiences. This week a seller claimed there are problems related to buttons on a jacket I sold to her, and now the jacket is being returned to me. Vestaire claims the jacket is in a "good" but not "very good" condition. The funny thing is that I bough the same jacket at Vestiaire and the quality control tag indicating that the jacket is in "very good" condition is still attached to the jacket, and it has never been worn since I bought it. A while ago I bough some sneakers and the buyer obviously tried to hide to heavy scratches in his item description and photos. When I received the sneakers and told the customer service, they didn't do anything and confirmed that the seller's description was accurate. The live chat is not a real live chat: If the customer service doesn't close an existing chat, sending new messages is pointless, because it can take up to days for them to respond. Overall, Vestiaire is a complete scam and I recommend anyone to avoid it.