HORRIBLE!!!! I bought a Dior bag when it arrived to me, the key ring didn't have the letter i and it wasn't 27cm in size as described, but 21. I immediately took photos of everything and was thrilled. They haven't wanted to give me my money back for over a month now. This week, without my permission or knowledge, they put the bag I returned for sale on my list!!!!! And they said it was checked again by the "experts" and everything the seller said was correct, so they put the bag up for sale. I immediately sent the photos to prove that what they said was a lie! AV is doing everything not to return my money! Please note that before the verification, a report of everything was sent to us and now nothing has been sent to us! When even today the VC's response is that as it was in line with what the seller would say would be put up for sale, it's all here!!! I immediately sent the photo of the description made by the seller and the photos I took, with everything with a ruler! He proved with the photos that what they said once again, in the “expert verification” was a lie. SHAMEFUL They do everything they can to not return the money! They even blatantly lie!!!!! BE CAREFUL!!!!!