Received a Burberry jacket after waiting weeks to get it verified and shipped to me. The seller emailed me AFTER I bought it to say the jacket is stained (marked as very good condition with no flaws noted) then sent it before I’d responded stating whether or not I was happy to proceed. VC totally missed this in their verification and also a tear, fraying, split collar with what looks like burn marks (I think made maybe in an attempt to seal the tear, don’t really know.) the jacket also has noticeable wear to the seams. None of this seemed an issue to VC on a jacket marked as VG with no damage. Contacted the buyer first to see if we could politely try to sort the issue out. She said VC have verified and basically tough. So contacted VC. I actually want to keep the jacket anyway. I don’t have the time to return it during the Xmas period and I still like it I just want a partial refund to reflect the wear. All they would offer is 15 euros (I live in UK) in credit. As I absolutely won’t be shopping with them again this is useless to me. Or I can return the jacket and IF they agree that there are flaws that they missed the first time they’ll refund me. If not they’ll sell the jacket for me. Again and again iv said I won’t to keep it. They’ve totally ignored me and even sent a postage label at their cost so I can return the jacket. How am I in a position where a clothing retailer will spend money and lose the massive fee I paid them and am fighting them to keep a jacket I would like to keep instead of offering a partial refund, which should come out of the seller’s take anyhow, having a happy customer and paying for postage that’s literally coming out of their pocket. Seems like idiots running a company bound by rules that actively discourage buyers from returning, keeping purchases and lose their own business money. So buyers be warned if you get an item not as described it’ll probably be missed by VC and the process of being refunded or compensated accordingly is not an easy one. I’m contacting my bank to try and arrange a partial refund that way. Never shopping with these clowns again though. The fees alone almost put me off. Shame as it’s a good idea, done very poorly