I purchased a bag on Vestiaire that was advertised as being located in France, but it was shipped from Bulgaria. Despite filtering for items from specific locations (France), the platform confirms that this is allowed and can happen. They told me there is nothing wrong that seller ships the item from a different country.
When I contacted Vestiaire about this clear discrepancy, they questioned my claims and told me I made it up and the bag was never advertised as located in France. Even though the admitted the seller operates both in France an Bulgaria.
Their buyer protection failed completely. Even though their policies state refunds are issued for non-conformity, they refused to act. This platform lacks of transparency and accountability is unacceptable.
If you care about accurate listings and reliable protection of your purchase, avoid Vestiaire.
1 month ago
Vestiaire Collective has a
1.5
average rating
from
1,348
reviews
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