Used the APP since it started. I have bought some nice clothes - new. However, beware of their jewellery department. I’ve had items authenticated and sent to me, only to be rejected/questioned by the authentication team when reselling. I have had 4 shocking encounters with their authenticity team & exasperating customer service. First, I bought a 6600€ Van Cleef necklace, that was authenticated. When it arrived, it was in a terrible state. a seller took an earring, bought a separate chain from Van Cleef and had a jeweller fuse them together. The certificate code matched a chain and not the product code of the item as sold by Van Cleef. This was not picked up by Vestiaire. The clover pendant was out of shape and I had a real issue getting my money back. I am a direct buyer from Van Cleef and they emailed confirming the item was a hybrid of two parts fraudulently passed of as a gold, diamond vintage Alhambra necklace. At the time of this terrible purchase I sold a couple of my items. One was my own perfect little Van Cleef Sweet Alhambra bracelet for 1450€ and unfortunately I mixed the shipping labels with all the stress. I had requested DHL only shipment labels, but I may as well have spoken to the wall. They sent UPS and I had to go to a small shop to send item. I’d already used the shipping label and instead of being rejected by the kiosk they sent it. So I had 2 items going to the same address. I contacted Vestiaire asking them to recall the delivery and ups required their authority as Vestiaire emailed me the shipment and paid for the label. I couldn’t just change an address. I needed Vestiaire to recall the parcel. UPS kindly put the delivery on hold and for 3 weeks I begged customer service to help me. They refused. Said it wasn’t their fault. What an attitude. Three weeks begging for help and I lost the item and my money. A seller in Italy got lucky and lied saying she hadn’t taken delivery when ups confirmed she signed for it. Lastly, and it will be the last purchase, I will only buy directly from Van Cleef in future, I bought a Perlee necklace with certification. There was no certification. Vestiaire still shipped it to me. The item was advertised with false photos and the condition is poor. Again, tough on me. Lastly I bought a Chaunet necklace brand new with certification and it turned up with a huge chip in the stone and a certificate in RED from a seconds department at Louis Vuitton head office. Sold to me and authenticated as brand new! So my relationship with Vestiaire jewellery buying is over. I’ve lost a lot of money and there is no care in their customer care department. This site won’t let me upload photos I have. Think I’ll make a YouTube video on this.