I’d be very wary of this company and do your research! What happened to me recently… I bought a handbag and spent several hundreds of pounds on it. I paid for an authentication and thorough report. The report came back saying the bag was ‘not as described’ it appears the seller had failed to show a picture of some wear to the handles. There was one small picture showing some wear to the handles. A notification showed I had three days to make a decision. I could either accept the bag as it was or I could reject the bag and receive a refund. I tried to contact staff via the app. I got someone in French and asked if I could have someone in English. Nobody got back to me. They claim to have 24/7 support in English on the app. I waited many many hours and got nothing back despite messaging numerous times asking for help, and asking for additional pictures or advice. I didn’t want to lose the bag altogether, so I accepted, thinking I would have three days to make a decision and get some more pictures from quality control staff. After I accepted, I then got a reply from staff immediately on chat saying that as I have now accepted the negotiation, there is nothing I can do. I have to accept the bag. And the three days had gone as soon as I pressed accept. This was not clear and I didn’t get support when I asked for it. When I received the bag, it was in significantly worse condition that I expected. None of this was in the report I paid for from authentication and quality control staff. When I raised this, the company told me it was their policy that if I was to return, I would have to list the item for free on their website. So basically, I paid hundreds of pounds for a bag which didn’t look as advertised, got no support when I needed it. And instead of getting a refund. I have to then try and get someone else to buy the bag from me to make the money back! It’s a sham company with shocking, non existent ethical policies. I would not recommend them.