Item Ref: 2984346 “Ready to Ship/ same day shipping from their Paris office .” Validated & complaint on 25/11/2016 , 11 days has passed and the item was shown as been prepared for shipping?? So much for " same day shipping" statement. I have placed complains since my patience run out and was told "We have sent on your message to our Logistics department for them to ship out your order as soon as possible. You should see movement on your account in the next few working days." After a few days I was told they have lost my item and will issue an refund..... The refund is issued twice per month on 1st and 15th so I had to again wait to get my money back! Once again an item I have purchased is lost while in VC possession. Other thing is the shipping itself: When I joined VC they used DHL and the shipping was quick and effective. Since VC went on the cheap and want to save money on shipping they don’t use DHL anymore, nowadays they dispatch with "La Poste" it takes between 9-12 days sometimes even longer to receive the parcel from Paris to the UK , on some ocassions I have been waiting 17 days for the parcel to arrive!!! Items lost by VC; During 10 months they have lost 3 items I have ordered and paid for! I have lost my patience with this company. The latest are Ref: 2984346 and Ref: 2878942- Have purchased a Louis Vuitton suitcase, that bag was lost by VC despite been a huge parcel, luckily the seller managed to post a message for me with a DHL tracking number ( that message was deleted by VC quite quickly) but I could see the parcel was signed for, by Farid on 26th October and first “ found” by VC on 07/11/2016!!! 12 days to find a huge parcel which was in their possession all together, due to validation and their very slow shipping it took several weeks before the parcel arrived, VC never apologized or offered any promo code to compensate the stress and wait, well I guess they are so used to the fact that items are lost and that it takes ages to ship an item from Paris that they don’t see it as abnormal anymore...... The concept of this company is great, but they make so many mistakes, maybe it is time to employ people who actually want to work and are motivated, at the moment your approach to customers and how you handle our items is not good. So many complaints about this company why is the management not doing anything about it? Vestiaire Collective- please don't bother to reject this review with a claim I belong to the UK department, I see you do that very often, I am based in the UK but I buy all my items directly FROM YOUR BRANCH IN PARIS ,FRANCE AND GET THEM SHIPPED HERE FROM PARIS!!