I have just signed up to Trustpilot only to leave this review. I have never been compelled to leave a negative review on a site like this until my experience with Vestiaire. Last Christmas I bought a pair of cufflinks for my partner. The item never arrived. After numerous calls I was assured someone would get back to me within 3 days. After not hearing anything from them and calling another several times I was told they would now get back to me within 30 days and that every time I called I would be put to the back of the queue! ...Talk about tying a customer's hands behind their back!! I took it upon myself to contact the postal service in France and was told that Vestiaire had not put enough postage on the item and it was being held at their local post office. I called Vestiaire to tell them this and ask them to increase the postage (the French post office were unable to accept payment from me, only the sender). I was told that I was again at the back of the queue and they would contact them within a month. I said that they weren't able to hold it for that long and that I wouldn't receive the gift before Christmas. After not hearing anything back I asked for the postal service to track the package and they said it was no longer on their system. i requested a refund from Vestiaire and was told I wouldn't receive it until the case had been investigated. Still nothing. I only received a refund when I had to get Payal legal team involved. After having to resort to messaging via Instagram I was offered a 50 euro gesture to cover my calls to them. Almost a year later I still haven't received it. I have recently been back in touch with them about it and was told their accounting team would be in touch within 3 days. 2 weeks later and still nothing. No response to my follow-up email. I am having to now leave 'comments' on instagram in the hope it will get their attention. I have never in my life had such bad customer service.