If there’s negative infinite star, they deserve it. I saw those bad reviews. I should have listened. Bought an Hermes kelly bag listed as in “very good condition” and “never worn” and the pictures were deceiving. Instead, I received a significantly worn, scratched, and discolored bag. Very disappointed. Where is so called “quality control”? Also the seller Phillip, you are scamming a hard working person who has saved really hard. How do you sleep at night? Update: This website is a scam and the sell also has no conscience. “The quality control” just emailed me saying the bag passed their quality control therefore I have to keep it. How? There is a difference between “slight worn corners” and “corners look like bitten by a shark”. It’s over 4000$ !! I will not be able to sell it because the bag is a piece of garbage. People, learn from my lesson. Never ever ever believe this website and the sellers on the website. I can’t believe a business like this can sustain in the long run. I am reporting them to the BB bureau and consumer.gov where complaints can be shared with several nations. Also the customer service people are useless. “There’s nothing they can do. Quality control people don’t have phone. They can’t transfer phone calls to their supervisor.” Sounds like a slump lord. Update: The reference number is 6736939. I would appreciate if you can provide full refund. I will ship back the bag to you once I receive it. Apparently it is on the way back to me. Please let the seller know that it is unethical to claim the bag is “in perfect condition” and “never used” when it is clearly heavily used and well-worn. Also your quality control people should have standard. Otherwise why bother having them at all? I have been working very hard and saving for very long for this bag. It costs me 4000$!! It is NOT a small purchase I can just let it go. I have purchased many vintage items from the realreal, fashionphile, and yoogi’s closet. I have never ever experienced this kind of treatment. Please respect your customer and practice honest business. Update: Called the customer service again. The answer is that there’s nothing they can do. It has been causing me significant stress. I don’t understand why do they even have customer service if there’s nothing they can do. Or why there’s even quality control if anything and everything satisfies them. Do NOT make a mistake like me. Don’t ever buy from them! It’s not worth the money, time, anxiety, and dismay.