I recently bought a watch from a seller though VC and even if it's not the first bad experience with them it's just keep on getting worse. The last item proved to be a damaged and counterfeit item, which should have been noticed by their so called "experts" if they have taken a good look at it and just run a quick check ( for what they actually charge you). The only decent thing was that they accepted the item return which I instantly did. and since then no track of my money or of the item : the platform does not allow tracking the items that you returned ( even though i received a confirmation email that they have it - 1 month ago! ) . they so called experts claimed to be doing a second check of the item ( initially they said 10 days now it's almost a month), and only after that they will decide if they will return my money or not - even if their policy states different procedures and time frames. During this period I was send from customer support representative to another with no exact answer and no word about returning my money back! Worse customer experience ever!!! the don't even respect their own regulation and apparently the customer does not value anything to them. I reported the case and let other people deal with it as it takes to much energy to learn a service provider how operations should run normally !