If I could give 0 I would! Awful seller experience! They can’t authenticate real item from fake. They started to charge buyers extra authenticate fees a few months ago but have no real expert, real Chanel expert can spot a real Chanel label and their tweed quality easily!!!!! I send an 200% authentic guaranteed Chanel jacket to them and they cannot authenticate it, so I sent a screenshot of billing info to them, and also requested them to have this jacket authenticate by any Chanel boutique or trusted third party authentication. WHY don’t you have it authenticate somewhere else?? You have no real experts at your team. If you have no guilt, why not authenticate by Chanel or trusted 3rd party first???? This makes me so mad. Once I get my item back. I will have Chanel boutique authenticate my item, Chanel won’t accept fake item for alterations!!! And I will also have third party authenticate it, by then I will have enough paperwork from real experts and authorities to sue you by stating my item it’s fake!!! I will also report to Better Business Bureau.
This is what they sent me:
Your item Manteau Chanel ref: 3772440 has been checked by our team of experts. Unfortunately, they were not able to confirm its authenticity due to the following reasons:
Finitions noncompliant
Label noncompliant
As stated in our Terms and Conditions of sale, since this item does not match the quality standards set by the brand, we will return this item to you upon receipt of a $12 cheque to cover the costs of shipping.
Please send your payment to the following address:
Vestiaire Collective - SRM
33 boulevard Général Martial Valin
75015 Paris
France
Please note that we will store your item at our Head Office for a period of 6 months from the date it was declared non compliant. After this date your item will be disposed of.
Now not only I lost the time and money. It’s so crazy long to even get my item back! I will not selling my items on VC any more!!!! Sellers please stay far away from this disgusting platform cost you arms and legs of selling fees!!!!!! Please click all the bad reviews here, I am glad I am not the only one have the same awful experience!!!! Stay far away from them if you don’t want headaches!!! Sellers boycott this monopoly shady business! 35% selling fees!!!!!
5 years ago
Vestiaire Collective has a
1.5
average rating
from
1,282
reviews
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