The worst absolutely worst customer service and app has a lot of glitches ! I purchased an item but it did not pass quality control. it gave me an option to cancel the order . I tried numerous times to Cancel but it gave an error code . So I called customer service . The rep said no problem he can take care of it . Instead he processed the order as I was checking online . I was horrified and told him that the order was processed ! He immediately apologized and said he didn’t know why that happened and he will send correspondence to higher department and not to worry . Order will be cancelled . Well that was a lie ! For 3 days I called at lest 7 times . Sent requests via app regarding the order and errors made . No luck no response . The phone doesn’t even connect me , recording puts me on hold then cuts me off ! Emails are not answered ! Horrible horrible service .