Try cancelling an order a few minutes after you make it. Not possible. I spent 45 minutes waiting for support. Support basically said "sorry, can't help". Emails are 72 hour response. Phone calls will be disconnected with a message that reads "we can't help". Their claim - you ordered from an individual seller. "you have to contact that seller." How? "You have to leave comments on the web page for the item you purchased. Maybe they will see it and maybe they will cancel the order." In simple terms, do not expect any customer support or help from them. Avoid this web site and look other places. They are information down only and do not invite or want customer feedback. If it takes writing on reviews.io to get feedback, than something is fundamentally wrong with this website.