horrible! agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help! it's the worst customer service I have experienced in my life, can't even imagine what would be over the phone.... This wasn't the first time, almost all agents I chatted with in theist had a very, very poor service. Wanted to lodge a formal complaint in the end and expressed this to the agent several times (again, without answer) and he left the chat. I see so many bad reviews for VC here, but nowadays there are many platforms competing with Vestiaire Collective thankfully!