The most appalling customer service. Three times I've purchased items that never materialised despite being just listed that day or one day prior. Then they sit on the refunds for weeks. Was provide a paltry voucher for $25 when I complained, which doesn't even work. Customer service (online chat) were unhelpful and rude. Refused to let me talk to a manager and refused even to provide contact details to escalate my complaint. I was told twice "they do not give out that data." Ended the chat when a snarky comment and a smiley face. That's insulting after repeated refusals to help. Will never use them again!