TERRIBLE SERVICE FOR SELLERS I don’t think Vestiaire cares about sellers. I sold a balenciaga bag in perfect condition for a great price. I then got an email stating that although my bag was in perfect condition it was marked non compliant because there was no invoice. However the bag was not advertised with an invoice. So I am shocked that my bag was made non compliant given this is the only reason an otherwise perfect bag has been refused. Furthermore, Vestiaire could have easily contacted me to verify the invoice issue rather than offer the buyer the chance to cancel the sale. If I had been contacted I could have explained why there was no invoice and perhaps offered to email a copy for the buyer. This is a terrible reason for refusing my sale and I am extremely disappointed with the service. Furthermore, no one updated me to tell me that the buyer had refused the item. I had to contact Vestiaire for this update. When I complained they agreed that the bag should not have been refused as it was sold as advertised. I can only assume that Vestiaire did not want to sell my item. This is not the first problem I have had selling with Vestiaire. They cancelled another sale because the bag had python leather (without making clear I can’t sell python online) and then returned it to the wrong address! When I finally got it back it was squashed into a small box with poor packaging and the handles were squashed. Customer service is slow and terrible - You have to use their chat function and you cannot have a conversation with a real person. There is no record trail as you can’t email. They do this to protect themselves against their poor service. Make sure you take screen shots of your chats or you will have no evidence of their poor and contradictory service. Personally, I have had so many issues selling with Vestiaire I cannot trust them to sell on my behalf anymore. Plus they charge a fortune in commission for a terrible service. I do not recommend at all.