NO CUSTOMER SERVICE! If you have a problem don't count on them to help you. I live in the US and got paid duty long before they knew how much it was going to be. In the end when the package arrives in the US, DHL contacts me to tell me that Vestiaire did not pay them and that therefore I had to pay the customs duties within 5 days otherwise the package would be returned. Note that the customs duties that Vestiaire Co made me pay are higher than the amount that DHL asks me. I explained the situation to DHL, and according to them under US law it is a fraud and that I should sue them, which I think I will. No one has contacted me for a week. They might be more responsive when faced with a letter from a lawyer. By the way, their customer service blamed me because according to them I contacted them too often which is slowing down the procedure (great when you know that you have 5 days before your package is returned). It's been three days since I contacted them for the last time, yet still no response. You are a JOKE!