Before using this site read the bad reviews before the good as this is a shoddy run company. Firstly, it is full of serial timewasters who make offers on items then never proceed to purchase them once you have accepted their offer. There is no recourse i.e. an ability to leave feedback to warn others so if this is how they get their kicks there is no deterrent to stop them doing it. I then got my first sale I posted the item straight away but it took them almost a week to acknowledge it. I then received a message telling me the bag that had never been used and removed from its packaging was covered in scratches; it was in perfect condition when I handed it over. A price drop was offered which I agreed to as I just wanted the long drawn out process over. It turns out after just receiving an email telling me the bag was on its way back to me via DHL the buyer refused the item. I contacted customer service and they tell me I should have received a message telling me this but when I asked when the message was sent they could not answer. I am now unsure if I am expected to pay to receive the goods back as the customer service representative ended the chat. I will never use this company again and based on my experience advise all others to avoid it. I will stick to local buying and selling sites at least they don’t cream a fortune off the proceeds and you can liase with the buyer yourself.