I have sold items and have been a member for 8 years. The items I have sold have been mostly Chanel and other high end luxury items. I sold two brand new Chanel bag 2 weeks ago, I took a lot of pictures that proves the bags were brand new and plastic still on hardware . I sent the bags to Vestiaire and received a email saying they were received. 2 days later I received a email from the so called customer service saying that one bag was scratched in the inside of the flaps and the other didn’t fit the description? I got really upset and contacted them Immediately with the original pictures proving the bags condition. They promised to get back to me but of course they didn’t. I contacted them again and explained that I can not accept that they destroyed one brand new bag for almost 6500 euro and that the other one is exactly as the description provided online. I told them that I could absolutely not take them back when I have proof they were brand new and that I did everything right from my part. The other Chanel bag did fit the description perfectly and they still tried to pull something, I’m not sure why. They promised once again to get back to me to find a solution, they didn’t. Today I received a email saying that one of the bags was shipped back to me, in other words one bag impossible to sell destroyed by them. Thanks to a understanding buyer the other one with the description issue was accepted by the buyer so after 3 days of stress the sale went through, but not with the help Of Vestiaire! I will report this and won’t let it go, even if I will have to pay more money than these two bags were worth. I hate when company’s fool customers and think there will be no consequences. There always is!