WARNING!!! Walmarts Third Party Vendor return policy is the most bogus business practice.
We purchased a $329.00 adult tricycle through WalMart online and it ended up being a Third Party Vendor sale (not posted with the tricycle at the time of purchase).
The tricycle had a few scratches, which we were okay with. After assemblying the frame, we found the pre-assembled gear was not working properly (note: this component came pre-assembled and fixed on the frame).
We called a local WalMart to ask about returning the item and they asked us to bring it in. After we brought it to Customer Service they told us they could not accept it until it was disassembled and placed in a box with a return label. Personally, it sounds like poor customer service, but this is not the big issue.
The big issue is vendor will not refund until the item is received and still has the option to not refund. This is the big issue. Imagine being out $329.00 with nothing to show for it. SMDH
4 years ago
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