I decided to try their online delivery service for groceries. My first order went ok. My 2nd order did not go so well. I received someone else's groceries. I didn't even know there were groceries out there until I checked and then 15 minutes later I get a text alerting me the groceries have been delivered. I call customer service immediately and spoke to Mateo, he assured me he had called the store and they would be delivering the correct groceries. 3 hours pass by and nothing. I call customer service again and the agent was not able to get through to the store, he tried numerous times and noone at the store picked up. That definitely left a bad impression. He asked that I call them again in 20 minutes, which I did. This time the 3rd agent told me that he would need to offer me a refund. I wasn't asking for a refund, I was asking for the correct order of groceries be delivered to me. His comment was since I did receive groceries they were not going to fulfill my order. What??!!! I just about had it. I told him the order that was delivered was not mine, but they did not care. Now I have to wait 3-5 business days to get my money back and go do groceries someone else after I recover from Covid. In the meantime, my kids are left with nothing to eat until then. Never again will I patronize Walmart in any way! This is the most horrible experience in times of a pandemic where I relied on a service that was not delivered.