Poor policies for walmart on refunds for items that walmart canceled. She could probably say more then thats walmarts policy, thats walmarts policy, thats walmarts policy. She should also probably not lie and say I will transfer you to billing and they will get you your money back now and resolve your issues, because that cleary was not going to happen billing just repeated the same "thats walmarts policy" over and over again with nothing new too say or any more information. None of this is really their fault either its all walmarts fault for having poor policies to handle customer refunds for items canceled by WALMART, for having a website that says something is in stock and then letting the order go through and charging the person money only to email that person four hours later saying sorry we don't actually have that item but your money will be refunded automatically only to let them find out that automatically actually means 3 to 5 buisness days. And I get that mistakes happen every once in awhile and it would be all fine but out of the 5 online orders I have placed for instore pickup in the last month 4 of them were canceled thats a 20% success rate, good job walmart. And on top of that one of the itmes I ordered that was canceled because it was out of stock was not actually out of stock there was about 25 them sitting on the shelf when I went in 20 minutes after I got the cancelation email and when I asked customer service about it they called the person up that goes and picks that stuff up and they said oh yeah that item is out of stock I went and looked my self (while I am holding said item in my hand in their store) then.when I said you have like 25 of them sitting back there he said oh well sorry must have missed them. Poor customer service all around, poor policies, poor website, and 2 of walmarts employees lied directly to my face. Would give you negative stars if I could.