My wife and I visit this store at least 2 times a week. We have had issues in the past but nothing like today. Was in the store going through the self check out. After I rang in all my products I realized the register was for card only. I wanted to use cash. I usually use card but this time I had a lot of cash I need to get out of my hands. So I called the store rep that was working that area over. She was so rude. So I asked what I needed to do. She said I will cancel your order and she did. Then I asked her what I needed to do. She yelled at the top of her voice "I dont know". Then turned and walked away. I got a manager who over and explained to her what happened. She put me on another register that accepted cash. I asked what she was going to do with the employee. Had another customer come over and confirmed his family seen the whole event and she did exactly what I said she did. The manager went to speak with her. I was literally standing within hearing distance of the conversation. They thought it was a big joke. So I asked for another manager. She never got one for me. So I went to customer service and they called another manager up. I explained it to her. She shrugged it off like it was no big deal. I explained to her if I decide to come back to that store and I see that employee at that store then nobody in my family would ever shop there again. And she stated that the employee would not be fired. She was just talk to her. So the employee screamed at the top of her lungs in front of everybody in the store and she will not be fired? And why was she even working that area when she had no idea how to answer a simple question? And I am going to post this incident online and through all social media. Again, I am telling you if I see her there again nobody in my family will ever shop Walmart again. And I am certain I heard in the conversation she was having with the manager some racist terms toward me. But who cares? I guess I will let the viewers of my feedbacks determined if they care. The manager stated the employees name was Briana. But I am certain she was covering and gave me a false name. The name on the receipt shows Phebe. The incident happened at the Kannapolis location store Number 02005 on 12/7/2020 at approx 3pm. It happened at the self checkout left side of store as you are walking in. I still have the receipt if you need anymore information. I am going to copy this conversation and post it for others to review as well. I never want to see anyone fired. But this lady obviously cannot do her job and never ever attempted to apologize. And worse the managers were covering for her.