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Mr and Mrs Michael Gleason
I purchased a set of cork backed placemats from the Walmart Marketplace. The placemats started to split after using them for several weeks. When I went to return them to the store, I was told that they had a 30 day return limit which had passed by 13 days. The employee said to call the Walmart customer service for assistance. The two customer service agents that I spoke with (Andrew and someone else) informed me that Walmart does not stand behind the products they sell, but that they would contact the Marketplace seller for return. Andrew then said he would contact the Marketplace seller, but ended up connecting me with the Marketplace Seller where I could only leave a message. This is a very deceitful practice by Walmart to sell something on their website and not display with the item the information that the return policy was different than Walmart's 90 day policy, This information is only visible if you click on the tab adjacent to the picture of the item and not a requirement for the purchase process. Regardless, this product should last longer than 30 days and if defective should be returnable to Walmart. The cop out that Walmart is not selling the product is ridiculous since Walmart is making money through advertising and should stand behind the product they are selling on their website.
4 years ago
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Walmart has a 2.0 average rating from 1,092 reviews

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