In the past year, Walmart Plus has managed to deliver my groceries on the first try exactly TWICE. I've ordered about ten times in total. This is what usually happens: 1. The driver never delivers or delivers the wrong groceries. This last time, the driver delivered a box of dog biscuits that were so large, I immediately knew he not only screwed up my apartment number, but also my ENTIRE COMPLEX ADDRESS. No one in my complex is allowed to keep large dogs, and the pet limit is 2. The community is close knit & very pet friendly (we will walk each other's dogs, for example), so we would DEFINITELY notice if someone broke this rule. Also, of course, the driver drops the bags. Don't order eggs or bread. Nothing fragile like that. 2. Walmart support "reassures" me that they will call me back to follow up. 3. Meanwhile, I have no food that day. 4. I have no food the next day. And no phone call. 5. No food this day, either. No phone call, either. 6. I call the local store to talk to a rude store manager who informs me that I can do a pickup, but if I don't want to do that, they will refund me "when they get around to it." The one time we allowed this wait to happen, we were left waiting for a solid two months only to find out the manager still hadn't even started the refund. Now, we keep calling back until we get an employee that's sympathetic enough to set up a new delivery time. 7. This process repeats almost every time we place an order. We have been informed that the following is true for ALL STORES: - If you check contactless delivery, Walmart is alieved of any responsibility for the delivery. It is up to their sole discretion whether or not they will refund the purchase. This includes cases in which Walmart's drivers mess up and don't deliver or deliver the wrong groceries. Read the fine print. Don't do contactless delivery. Require your signature as proof it was delivered. - If they mess up your delivery, they cannot reschedule until the next day - if you're lucky. Period. - They have no time frame set for refunds being received. They can keep you waiting for them to refund your purchase as long as they want to. It's all left up to the store manager. As far as I can tell, the store managers hate this service and actively sabotage it. Since they're sabotaging it, I'm guessing there are no incentives in it for them. Typical corporate BS. At least Amazon gets their customer service and deliveries right, though....