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Anonymous
We ordered a pair of kayaks. 3rd party delivery company, was supposed to be 2/26/21. Didn't arrive. Operator very kind, offered 10% refund, delivery rescheduled to 2/28. Again, never arrived. Operator rescheduled for 3/2/21. Midday, still no communication from 3rd party delivery company. So, called customer service. While the operators are very polite, apparently the left-hand doesn't know what the right hand is actually doing. Walmart self elected to process a new order with yet another freight company for 3/4/21 and that the order would be rushed. It was at this point, I asked if there is any way to have the kayaks delivered to one of their stores. When I asked why that could not be done, the reply was, "That is not possible." So, now I'm on the hook for yet a FOURTH DAY rescheduling and waiting. Honestly, this is a clear example of why I am not a regular Walmart customer.
3 years ago
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