I ordered a set of ear buds from Walmart. They did not work for my wife so I took them to the store to return. The person in the service area said they came from Walmart market place so I needed the packaging to ship them back. I returned to the store with the package they came in and was given a slip that return must be online. Online I was directed to Flag Rocks web site. They told me It was out of warranty. I received this on the 10th of April and received their reply on May 12th. I bought this on the Walmart website. Their sign behind the customer service area says nothing about Walmart market place. If they had given me the correct information the first time there would not have been a problem. Beware buying online from Walmart!!!