I placed an on-line order with Walmart for two cans of Minwax for a total price of $43.12.
The Fed X tracking indicated the item arrived on May 18th, 20201 at 12:12 p.m. I checked my porch and it was not there. I checked my Ring camera and it showed no deliveries for that day. I called Fed X and they said the package was delivered to an address on Onstott Frontage Road in Yuba City and a person by the name of AEVANS signed for it. I live on a completely different street and I know no-one by the name of AEVANS. Obviously, the package was delivered to the wrong address.
Fed X said it was Walmart’s fault because they put the wrong tracking number and wrong address on my order. I was told to contact Walmart for an easy resolution. The Fed X representative said put the information we discussed into Fed X and Walmart’s notes regarding this order so Walmart could review the notes and easily resolve the matter.
On May 21, 2021, I “chatted” on-line with a Walmart representative and she said that since the item was signed for, she would not help me. I told her to check Fed X notes about the delivery address and the person who signed. Both have no relationship to me. She told me there was nothing she would or could do and to dispute the charge with my credit card company. That takes five weeks or more and offers no guarantee!
Walmart, being one of the richest companies in the world does not seem to care about customer support. I have never had any trouble whatsoever with Amazon orders when a problem arises. It is handled immediately with one phone call.
Apparently, it’s Walmart’s policy to cheat their customers, and what can a consumer do when the company that took your money refuses to make good, reimburse or credit you. It’s out and out theft and action should be taken against such companies.
3 years ago
Walmart has a
2.0
average rating
from
1,092
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.