I have try 5 times ordering on line with them. I kept hoping they will improve on online ordering. Lost patience. I had issues with broken items, missing items, over charging and misleading when the items will come. For example, I ordered items for my husband ‘s birthday cake and decorations, the items arrived after the birthday. Also they charged me for the items first and I could not cancel my items even when they were not shipped. I had to speak to few customer service rep before they would give me a refunds. Also I waited for weeks before the items arrived from the date promised. Also I ordered an item where the package it self had a price on it and they charge double the price for online order. That did not feel right. Isn’t that why they have shipping charge? I will never order on line again from them. They are dishonest and disorganized. They need a lot of improvements.