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S Brogan
I recently started using Walmart.com in place of Target or Amazon. It started out ok but my third order was too upsetting to ever trust this service again. My two granddaughters mother has been in the hospital which of course has been very painful and upsetting for them. Through Walmart.com I sent them a game Luigi Mansion3 which they were so excited to be getting. Today the game came and we excitedly FaceTimed with them opening the package. It was an EMPTY game box!! Needless to say this caused even more sadness and pain then they were already experiencing. Instead of cheering them up, this did the exact opposite of what I was trying to do. I felt horrible that I trusted Walmart to use reliable and honest sellers on their site. Obviously these people were not. Either they are scammers or totally incompetent to not check what they are sending out. Then when I called customer service they said they would email the seller and send me an email. Even Walmart was being dishonest!!! The email they sent me said the package was delivered to the wrong address???? Really???? Could not believe they lie like that!!! FINALLY I was able to get the support person to document what REALLY happened and email that to me. The seller is called “The Gaming Place”’. So if you are brave enough to take a chance on a Walmart.com order, at least be warned about this seller. I will stick with Amazon. If this ever happened there, they would have have done a speedy 2 day re-delivery and probably some type of gift card for the inconvenience (in this case emotional harm) they caused. At least they seem to vet their sellers better snd have useful seller reviews and provide you with any correspondence with the seller(and don’t put fake emails out saying things like the package was delivered to the wrong address) instead of what the truth is.
3 years ago
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Walmart has a 2.0 average rating from 1,092 reviews

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