This is what I had to go through for dealing at walmart. I have been lied to and hung up on and I have not said one hateful word. I called the corporate office and get sent back to customer service were it starts all over again. I have ordered online two Dyna-Glo WK95C8 23,800 BTU Portable Indoor Kerosene Convection Heater on order# 200010319968389 for $349.64, I ordered these items and in the special delivery instruction block I left the following "I am disabled and use a walker. I need this delivered to the back porch". This is not what happened. It was delivered by you delivery service down stairs in front of the garage. I have called customer service many times and have been lied to and hung up on many, many times. Again I was always calm. All I want is a full refund of the $349.64 for the mistake that your company's deliver system made in spite of the special instructions that I left on your order site that you all asked for. I bet that if I had letters for a name and claimed that I am of the letters that I would get all kinds of help and resolution. **As of 10/18/22 I called back to see where the escalation of my problem that they instant messaged me on a couple of days earlier. They told me that I would not get a refund and walmart will never do it.