This review is actually about a Walmart seller, Blairtech. The company sells refurbished computers. I purchased a desktop on Black Friday. Out of the box, it failed. I called the company's [Blairtech] support. They asked me to look inside the box. The cover would not come off. I suspect someone forced closing it. Thus I could not do what I wanted. I am furious that a Walmart computer does not work out of the box. I told them I would write a scathing but honest review my purchase. They told me to return the computer back to Walmart for a refund. Right, I'm going to give up a Black Friday price because a refurbished computer is not working. I told them to replace or repair. Although Blairtech did not state it, they insinuated that they would not honor their warranty and for me to return it to Walmart for a refund. They said the agreement with Walmart was refund only, no replacement or repair. I contacted Walmart.com customer service. They are assisting with a replacement or repair. Can't trust what Blairtech says. They spout untruths (ie. BS). I have no idea about the quality of a working refurbished computer from Blairtech. But I know their customer service is basically useless and spouts untruths. And their Quality Control (QC) appears to be incompetent. Unlike other products I purchased from Walmart, in this case a cheap price is what you pay for, a cheap quality product. The Black Friday price for the Blairtech computer was great, unfortunately the quality of the refurbishment sucked. The computer is a Dell so I know the original seller is an excellent seller. If given the choice of rating Blairtech, I would rated it negative. If you are in the market for a refurbished computer, I would suggest you skip Blairtech. There are my more reliable companies out there.
1 year ago
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