It took some time before I was willing to spend the money on a 65" TV. We bought the LG Nano it arrived and my the delivery man told my wife the torn box was ok because the packaging and the TV was in another box inside which she could see through the ripped corner on the outer box. Needless to say we are getting no help, $100 off kr call LG ti have it replaced. Things only got worst when calling LG, they want to inspected and if approved it could take weeks. Nothing but regret that I even purchased the TV. Costco opening soon maybe time to change where I shop if this is customer service.