The delivery service Walmart contracts with doesn’t follow through with their scheduled service. I received an email with date and time of delivery between 10am-6:00pm only to find out at 3:30pm (when I called) that it was not going to be delivered until the following week. Aside from staying home to wait for my package, they proceeded to give me 2 possible dates of when it might arrive. In other words, I have to alter my plans again for 2 more days. Free delivery? Don’t fall for the ploy! I called customer service to try and work around this issue by asking them to reroute my item to our Walmart where I would pick up my 200lb item, and they said they couldn’t do it. I also tried getting them to take out the signature needed for delivery and said I would be responsible and they refused. I’ve done all I can at this point but they weren’t willing to work with me. I didn't even care when I receive my item as long as it was delivered at the specified date they gave. The fact that they expected me to stay home for 3 days, to wait for my package, yea right Walmart — NO! Better find another carrier. Horrible experience. I’ve asked to be refunded which they processed, but here’s what I was appalled to hear “you have to call the deliver service company to let them know they don’t need to deliver.” WHAT?! I’m already told that my refund will take 2-3weeks and now I have to make the cancellation with their contracted service. Ridiculous! Walmart I’m fine with your Durango store which we frequent, but I will think twice about ordering anything online. I’ll also make it loud and clear to friends and family, to avoid ordering. I’ll update this review which will be posted on other media sources, once I see my actual refund. Maybe by then, I may cool down a bit and rewrite a better review. Your move Walmart!