March 03, 2020 Dear Walmart Customer Service, I am writing to detail my disappointing experience at Walmart #991, on Friday 28th February. As a regular customer of yours who spends 100’s of dollars a week, I am very upset to say that I had a most horrible experience at your store located at:101 East Interstate 65 Service Rd S, Mobile, AL 36606. I came into your store Wednesday February 26th around 10am and placed an order for One Large Sandwich Tray, One Large Chicken Wing Tray, and One Large Chicken Trio Tray to be picked up at 12 noon on Friday, February 28th. After about 30 minutes I realized I could send someone else to pick up the trays for me so I called the store around noon on Wednesday February 26th and changed the time to pick up my order from noon to 7:30 p.m. On Friday 28th February, I received a call at 12:32 from Ms. Diane from the Deli at Walmart to confirm the pick up time for my trays. So I'm assured my order will be ready. So on Friday 28th February I sent my sister, Ariel Rashawn Ervin and her friend Kiana Rogers to Walmart to pick up my order and they were told I didn't have an order. My sister called me on the phone and by that time the Deli Personnel misterly found a sandwich tray and said this is all I ordered. I explained to them on the phone what I just explained in the beginning of the letter and they didn’t try to help. I requested to talk to a manager and they told me that all the managers were gone. I asked for their name and a store number and THEY REFUSED! I asked if they could just cook some chicken or just fix something because I needed that food for a 9pm surprise dinner party I was throwing for my grandma. They told me all of their fryers were off. The heartless attitudes they had ruined my entire night and my entire party. I had no way to get hot food for a party that started in less than an hour. I HAD TO ORDER PIZZA FOR A BIRTHDAY PARTY FOR MY GRANDMOTHER THAT TURNED 79!!!! This was terrible. I called the store, explained the situation, and requested to speak to someone and I was put on hold several times and no one ever came to the phone. I have phone records that can prove everything that I am saying. The thing is this party was special because my Aunt Sandra Marie Tims, who worked for Walmart over 25 Years and who was my grandmother's first child, died September 15th, 2019 and she was my grandmother's caregiver. So with that being said you couldn't imagine how my grandmother feels to lose her first born so I wanted this party to be special but having no food at that very last minute was not the special moment I was hoping for. I think that the staff need a change in attitude towards their customers. I would like them to do their job correctly and be friendly and helpful. Their snappiness and "ugh, another customer's attitude should disappear. and The only way to a successful business is with friendly staff who are willing to help out. I would like to know once the issue has been amended. Something to be done because this was devastating. Yours sincerely, KaSondra Ervin Fox