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Robin
This is possibly the worst company to order from online. I ordered a couple of sets of dumbbells just before the pandemic hit. They said was in stock and shipping was 2 weeks out. They never updated my shipping during this time and customer service said everything is fine. Then day of delivery, the order is delayed. Customer service says they don’t have the ability to contact warehouse to find out why? What the? Why have a customer service department that does nothing different than your app? Waste of manpower. They send message to upper management. They never call me just send a email that’s it’s out of stock. What the what? It was in stock when I ordered it. So are you are overselling product you don’t have? Not so. It turns out during this two week wait, Walmart had been shipping multiple dumbbells to all Walmart stores instead of fulfilling orders online. I know this because through my local Walmart, I tracked the trucks coming in and picked up some of my orders myself (because I didn’t trust online). So instead of fulfilling actual orders online, they decided it was more cost effective to ship to stores (BTW option to ship to store for customer unavailable). Just terrible experience from beginning to end from all levels of this company. Best example of what NOT to do with a business practice model.
4 years ago
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Walmart has a 2.0 average rating from 1,092 reviews

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