I have a laptop sold ONLY by Walmart. It broke, called manufacturer, they said to return to store...because of Covid-they have so few people working, because I need it back ASAP TO WORK FROM HOME DURING COVID, and because ONLY WALMART SELLS IT!!! Walmart was so rude! I tried to explain the situation to 2 different customer service reps, one told me to go to electronics and get another for exchange. I did, came all the way back up with and electronics associate, to have the OTHER customer service associate tell me I couldn’t exchange and need to call manufacturer....already did! They sent me to the Walmart store! I asked to speak to a manager, tried explaining all this again, to be told that since I’m not listening to their policies and procedures, I need to just go...I tell her the other associate had already said he would exchange it, she starts yelling at him in front of everyone, I tell her she doesn’t have to do that and I’ll go, she call security....and I’m floored!!! She the proceeds to tell them to call the police.....ALL THIS DUE TO ME TRYING TO EXCHANGE A LAP TOP THAT I have e-mails from the manufacture to “go and exchange” it in the store! What happened to customer service and integrity?!?