Tried to return a battery for my RV, stull under warranty & was refused a replacement because I've had too many returns with receipts. That battery powers the DC to AC converter that supplies electric to the RV. I live in that RV. I have no lights, no A /C. I called the customer svc # I was given & was told that there was nothing that could be done until some other dept reviewed the issue & would contact me in a couple of days. What the hell am I supposed to do with no power? You really need to review your policy on returns & give notice to customers of the changes to those policies. I've been a faithful customer for years & have spent a lot of money your store. I cannot believe you would not honor a warranty..