I've been with company for over 30 years. I started out on my grandfather's account and when he passed, I took it over. this past October I went to make my payment and I noticed that someone had hacked into my account and purchased $160.00 worth of merchandise and when I notified them, they reviewed the account found out that it was a fraudulent purchase and closed my account and now that it was closed for that reason the company will not issue me another account. They said that if i wanted to purchase something then I would have to pay with a card. I will not ever order from them again! So much for being a loyal customer.